Museum Tour
A sweet adventure awaits you at the Maison Cailler chocolate attraction in Broc. Explore the story of our chocolate through a series of interactive, multi-sensorial experiences, and maybe uncover a few secrets along the way.
Our unique museum tour of about one hour leads you through the history of chocolate, from Aztec cocoa ceremonies to the innovations of today. Discover how we use exquisite cocoa beans and high-quality ingredients to make the finest chocolate creations, and indulge your palate with an amazing variety of flavours during a chocolate tasting.
COVID-19
1. HAND HYGIENE
All persons in the company wash their hands regularly.
Measures:
- Employees have access to disinfection points and can wash their hands regularly.
- Employees can also obtain gloves on request.
- Customers disinfect their hands at the entrance (ensure that the information is visible at the entrance) and at various points along the entire tour.
- Customers have the opportunity to disinfect their shopping basket with disposable towels in the boutique.
- The concept of our tasting room will be adapted.
- The raw materials room will be adapted. There is no longer self-service, but customers can taste the raw materials in the tasting room on demand
2. MAINTAINING DISTANCE
Employees and all other persons keep a distance of two metres from each other.
Measures:
- Social Distancing is ensured by means of markings on the floor along the entire tour, where relevant (ticketing kiosks, boutique, café, etc.), to demarcate the waiting areas.
- A Plexiglas protection will be installed at the ticket offices.
- In addition to the unidirectional tour, Maison Cailler limits the time slots available online to limit crowds and queues on site.
- The number of places in the Atelier du Chocolat is limited due to current regulations.
- Access to the toilets and staff changing rooms is limited, allowing staff to relax safely during their breaks.
Less than two metres distance unavoidable
The specific aspects of the work and professional situations must be taken into account in order to ensure protection.
Measures:
- If the safety distance cannot be maintained, a mask must be worn.
- Employees are given 2 masks a day at the site.
- No hand to hand contact. Employees are instructed to use the service counters for handing out products etc.
3. CLEANING
Surfaces and objects must be cleaned regularly and appropriately after use, especially if they are touched by multiple persons.
Measures:
- The cleaning plan of ISS (including waste disposal, toilet cleaning) will be extended to ensure a more regular flow.
- Employees will be provided with disinfectant products so that they can disinfect their workplace upon arrival and after returning from their break.
- Employees are also encouraged to regularly clean the parts of the service counters used by customers throughout the day.
- There is no material sharing in the Atelier du Chocolat. Each customer receives his own utensils at his workplace.
- The employees already have personal work clothes, which they maintain on their own responsibility.
4. PERSONS AT RISK
Measures:
- For employees who belong to a risk group: home office is to be preferred in order to avoid customer contact. If not possible, use a mask and follow the FOPH's hygiene recommendations.
- For customers who belong to a risk group: It is possible to reserve a separate time slot for the visit via the customer service or on request on site.
5. PERSONS WITH COVID-19 IN THE WORKPLACE
Measures:
- Those affected must be sent home immediately and asked to place themselves in self quarantine in accordance with the FOPH's regulations.
- An internal report must be prepared and followed up with the nurse of the facility and the person responsible for SHE.
- Maison Cailler employees are subject to the regulations applicable to Nestlé Switzerland employees.
6. SPECIFIC PROFESSIONAL SITUATIONS
The specific aspects of the work and professional situations must be taken into account in order to ensure protection.
Measures:
- Employees must be instructed in the correct use of masks and the correct practices for washing hands.
- Waste disposal: There is a separate waste bin for the masks at the reception of the site.
- The straps of the audio guides are cleaned regularly.
7. INFORMATION
Employees and all other persons concerned must be informed about the regulations and measures. Sick persons must be sent home and asked to comply with the FOPH's (self-)quarantine regulations.
Measures:
- All staff on the visitor tour have been trained with regard to the content of the protection concept.
- A reminder of these measures is published in the weekly management newsletter.
- The FOPH's measures are posted several times during the entire visitor tour, starting at the entrance.
- Customers are asked to make cashless payments at the ticket offices.
8. MANAGEMENT
The measures are to be implemented at the management level in order to effectively implement and adapt the protective measures. Appropriate protection of persons at risk must be ensured.
Measures:
- The application of the measures is monitored daily by the responsible person (on-call person and company paramedic).
- Particular attention must be paid to the provision of a sufficient quantity of disinfectants and personal protective equipment. In the event of a deficiency, the responsible person immediately reports this to the management.
- Weekly Covid update at the operational management meetings
- Updating of the management team's action plan according to the evolution of the applicable guidelines
FURTHER PROTECTIVE MEASURES
Measures:
- The service in the café is organised according to the guidelines of GastroSuisse with an appropriate protection plan
- The collection of visitor data is carried out using the OK Resto application. QR codes are placed at the entrances to the site
- For visitors who are not able to use the application for technical reasons, manual data entry sheets are available. They are collected every day by the back office, which enters them in an electronic file. The datas are kept for 14 days.
Icons made by monkik, Freepik and srip from www.flaticon.com.
OUTDOOR GAME
OUTDOOR GAME
NEW AT MAISON CAILLER The outdoor chocolate game!
A PIONEER IN THE FIELDS
Do you know the story of Alexandre Cailler, the extraordinary entrepreneur who revolutionized the world of chocolate in Switzerland?
Our new one-hour family fun walk around the Cailler factory will take you back in time to the beginning of the 20th century, supported by the personalities who have marked the history of the factory. Charge your smartphone and lead the investigation with Alexandre in a chocolate adventure through the scenic landscapes of the village of Broc in Gruyère. All participants will be rewarded with a chocolate surprise!
Practical information
This new free 3 km chocolate game is available without reservation and is accessible during opening hours. However, it is not accessible to strollers and wheelchairs..
Do not hesitate to contact us for more information
chocolate workshops
At Cailler, we are particularly proud of our chocolate expertise and love to share our passion, experience and craftsmanship with chocolate-lovers from all over the world at our chocolaterie in Broc.
At our chocolate workshop, our chocolatiers will introduce you to the art of tempering and ganache-making and learn to make your own chocolate works of art. You’ll be able to take your special creations home with you, along with some unforgettable memories.
Book a workshop online now and create your own chocolate dream!
"At Maison Cailler, we combine creativity and craftsmanship with exquisite chocolate – that’s why we have the sweetest job in the world!"
Géraldine Maras, Chef Chocolatier
ESCAPE GAME
Reopening on April 7, 2021
Maison Cailler's Escape Game has returned with a brand new story! In an authentic vintage wagon, you will be immersed in the universe of our famous Rayon chocolate. A delicious reward is awaiting the bravest ones.
An unforgettable experience in a unique setting, to share with family and friends!
Maximum 5 people can participate to the Escape Game.
Boutique & cafe
Enjoy our famous hot chocolate at Café Cailler, where you can savour a range of hot and cold beverages, light snacks, and desserts created by our chocolatiers. At the Cailler boutique, you'll find the entire Cailler chocolate range of products, as well as gifts and souvenirs, including T-shirts, posters, and mugs. And at the confectioner’s, you can shop for exquisite authentic Swiss chocolate creations.
GROUPS
Looking for a fun gourmet group activity that people will long remember? Need a meeting room for organising your events in a deliciously chocolate atmosphere? Maison Cailler has just what you need!
You will find below all our offers for company and family outings as well as school trips. For more information or to reserve a group event in our chocolate factory in Broc, please contact our customer service, who will be happy to prepare a tailor-made offer for you.
Birthdays and school outings
Birthdays:
What child has never dreamed of celebrating his or her birthday in a chocolate factory? Come and celebrate your child’s birthday at the Maison Cailler with a programme specially designed for the occasion.
For details and reservations: click here
For schools: The Secret of Chocolate
Come with your class and discover the world of chocolate. For school groups we offer "The secret of chocolate", an educational workshop specially designed for schoolchildren aged 6 to 16. The workshop lasts 1 hour and costs CHF 20.- per child.
For details and reservations: contact us
NEW - Cailler Chocolate LAB
Discover the exclusive workshops of our Cailler Chocolate Lab for corporate or group outings that will appeal to all chocolate lovers!
With our chocolatiers, you will indulge in a unique sensory experience, during which you will discover what goes on behind the scenes of the Cailler chocolate factory. An outing that your friends and colleagues will long remember!
Cailler Chocolate LAB: The magic from the cocoa tree to chocolate
An exciting workshop combining theory and practice, during which you will learn all about the history of chocolate, from the cocoa plantations to the bean to bar process. You will taste the ingredients of the cocoa pods and beans in different forms: mucilage, juice, roasted beans and even cocoa liqueur! In addition, you will attend a demonstration of craft chocolate manufacturing, from beans to finished product, as well as an introduction to tempering. Finally, you will put into practice what you have learned by creating two 150g Cailler chocolate bars in the kitchen of the Cailler Chocolate Lab.
For groups of 8 to 24 adults.
Price: CHF 89.- / person
Duration: 1h50
Cailler Chocolate LAB: The call of the senses and your artistic talents
Awaken your five senses and discover how our taste perception system functions!
You will start by tasting various raw materials which will enable you to discover all the savours of the chocolate: sweet, savoury, acidic and bitter. Then you will learn the whole art of tempering through a demonstration given by our chocolate makers. Last but not least, you will personalise two 150g Cailler chocolate bars in the Cailler Chocolate Lab kitchen.
For groups of 8 to 24 adults.
Price: CHF 67.- / person
Duration: 1h20
Cailler Chocolate LAB: The Truffles workshop for your team outings
Become a master of the art of the chocolate truffle and concoct your own delicacies as you wish in the exclusive kitchen of the Cailler Chocolate Lab.
For groups of 8 to 24 adults.
Price: CHF 67.- / person
Duration: 1h30
Room rentals and organisation of your events
At Maison Cailler, we like to please our guests! Hence, we are at your disposal to organise your events in a gourmet chocolate ambiance. Whether for renting rooms, catering or any other request on the organisation of your events, do not hesitate to contact us.
B2B offers
Looking for an original and personalised gift? Discover all our B2B offers, specially developed for our commercial clients.
NEWS
NEW AT MAISON CAILLER
A PIONEER IN THE FIELDS
The outdoor chocolate game!
Do you know the story of Alexandre Cailler, the extraordinary entrepreneur who revolutionized the world of chocolate in Switzerland?
Our new one-hour family fun walk around the Cailler factory will take you back in time to the beginning of the 20th century, supported by the personalities who have marked the history of the factory. Charge your smartphone and lead the investigation with Alexandre in a chocolate adventure through the scenic landscapes of the village of Broc in Gruyère. All participants will be rewarded with a chocolate surprise!
THE VISIT IS AVAILABLE IN
French, German, English, Italian, Spanish, Portuguese, Arabic, Russian, Chinese, Japanese, Thai and Korean
OPENING HOURS
Open 7 days a week
01.04 to 31.10
10:00-18:00
01.11 to 31.03
10:00-17:00
Last on-site ticket sales 1 hour before closing
Maison Cailler is wheelchair-friendly
Large and small luggage lockers are available for your bags
Complimentary mobile phone charging stations and free Wi-Fi are at your disposal
A playground is available for children
For hygienic reasons, pets are not allowed
Tarifs
Adults
CHF 15.-
Students, Seniors, and Disabled
CHF 12.-
Children up to 16 years old:
Free with parents' admission
Only standard rates are available online. For any discount, promotion, voucher or free admission, please go to the ticket office on site.
To avoid waiting time, book your tickets online. On busy days, the waiting time can reach 3 hours
CHOCOLATE WORKSHOPS
Discover our tempting chocolate workshops, where both young and old can create their own chocolate works of art with our chocolatiers
Groups of 10 adults or more: CHF 12.- /person
Groups of children up to 16 years old: CHF 5.- /child
1 free accompanying adult per 10 children.
Each additional accompanying adult: CHF 12.-
To check availability and book for groups of 20 adults or more, please contact us by e-mail at maisoncailler@nestle.com or phone on +41 26 921 59 60.
Accès
Take the A12 highway to the Bulle exit, then follow the H189 towards Charmey-Jaun. At the roundabout in Broc, take the 3rd exit onto Rue Alexandre Cailler, then follow Rue Nestlé to Rue Jules Bellet.
Free parking available.
Train station: Broc-Fabrique
Take advantage of the discounted SBB RailAway combined offer: www.sbb.ch/cailler
GoldenPass: Enjoy a day trip on the Chocolate Train from Montreux to Broc: www.goldenpass.ch
