CAILLER E-SHOP
Shortly after you order, a confirmation email is generated and sent to you. For your information, personalised praline boxes take around 10 days to be delivered.
We only deliver orders within Switzerland and Liechtenstein.
If you've forgotten your password, click on "Forgot Password" to reset it. Enter your email address and a new password will be sent to you by email. If your account is blocked, please contact Consumer Services by phone or through our contact form.
On our online store, you can exclusively order Cailler chocolates, which are crafted at our factory in Broc. You can purchase up to 50 pieces of your favorite chocolates. If you’re interested in buying other chocolates from the Nestlé brand, you can explore Coop@Home, Brack.ch , or visit one of our many Nestlé Shops near your home.
For individuals, we offer artisanal chocolate customization on the “Customization” page. Here, you can add a 20-character text to our delicious milk or dark chocolate bars.
During special occasions like Christmas, you also have the option to personalize your praline box with a text and an image. Visit the “Customization” section to create your packaging with just a few clicks.
Customization of our chocolate: Customizing the packaging of your chocolates is a great way to highlight your brand or express gratitude to your clients and business partners.
To explore this option, please submit your request through the form on our Corporate clients page. For further inspiration, please have a look at our commercial brochure.
Bulk Purchases: For online chocolate orders, you can buy up to 50 pieces. If you require quantities exceeding 50 pieces, please reach out to us via email at maisoncailler@nestle.com or use the form available on our Corporate clients page. Our team is here to assist you with any information you may need regarding our chocolate.
To unsubscribe from our newsletter, scroll to the bottom of a newsletter you've received by email and click on the "unsubscribe" link.
It's easy to update your personal information. Login and visit your "my account" area. Then click on "My personal details" or "My addresses" to update your information directly on your account.
The only way to create or access your account is to go to the "Customise your gift" page and click on the account icon in the header.
Our Team is here to help you from Monday to Friday.
Please contact us per E-mail maisoncailler@nestle.com or via the phone: 026 921 59 60.
For normal Cailler chocolates: 3 to 5 working days.
For customized chocolate: 10 to 12 working days.
When you enter your payment details, we ask if you'd like us to send a copy of your bill via mail or email. If you would like to receive a copy of your bill, please contact our Consumer Services Team via the contact form or phone. We'll be happy to help.
As soon as you place an order, an automatic confirmation email is sent to you. If you don’t see it in your inbox, please check your spam folder. If you still can’t find it, you can contact our Consumer Service via email at maisoncailler@nestle.com or by phone at 026 921 59 60
Yes. In order to cancel your order please contact us directy or via the Nestlé Consumer Service on the contact page of the website.
Shipping is free for orders over 50 CHF. For orders under 50 CHF, shipping is 6.90 CHF.
Our deliveries are temporarily suspended when outside temperatures exceed 24C°. This complies with Nestlé's strict hygiene and food safety standards.
For ecological reasons, we do not use isothermal packs or sagex packaging, which help maintaining a colder temperature. As a result, our delivery times are sometimes extended by 1 week depending on the weather. To keep you informed before you place your order, we will always post a notification on each product page.
